Contractor Problems in Massachusetts: Complaints and Your Options

Where to file a complaint

Homeowners file through the online form at the MA Contractor Hub, even if the contractor is not registered. A complaint will not result in a monetary award, but it may lead to disciplinary action after an enforcement hearing. The state says processing is currently significantly delayed. Source

Bond or insurance

The state tells homeowners to ask the contractor for proof of liability insurance and workers' compensation insurance, if applicable. This page does not state amounts or a bond requirement. Source

State recovery fund

The Home Improvement Contractor Guaranty Fund compensates eligible homeowners up to $25,000 for unpaid judgments against contractors. The state calls it a fund of last resort, for consumers with an unpaid final judgment, and says you must apply within seven years of the date of the contract. Contractors pay a one-time fee into it at registration. Source

Contract and cancellation rules

State law requires home improvement contracts over $1,000 to be in writing. The state says to confirm the contract outlines the breakdown of costs, the project details and schedule, and when payments are due, and that the registered contractor agrees to pull the permits. If you apply for the building permit yourself, the state says you may not be eligible for compensation from the Guaranty Fund. Source

This is general information, not legal advice. A topic we don't list means we couldn't confirm it on an official page, not that the protection doesn't exist.

Massachusetts licensing and costs · All states

General information, not professional advice. Conditions, codes and prices vary. Turn off power, gas or water before any work, and hire a licensed professional when in doubt. Cost figures are our estimates, not quotes.