Contractor Problems in Kentucky: Complaints and Your Options

Where to file a complaint

The Attorney General says to first try to resolve the problem with the contractor and allow time to correct problems and repair defects. If that fails, it says to contact the Attorney General's Office; the main line is (502) 696-5300. Source

Bond or insurance

The Attorney General advises requiring workers' compensation and public liability insurance to protect you if someone is injured. The page does not state amounts or a bond requirement. Source

Contract and cancellation rules

Contracts generally cannot be canceled. The exceptions are door-to-door sales of $25 or more and contracts that create a lien on your home, unless the work is an emergency. For those, the Attorney General says you have three business days to cancel, by sending written notice to the business. The Attorney General lists what a contract should include, such as total cost, a full description of the work, and start and approximate completion dates. Source

Liens on your home

Unpaid subcontractors may place a lien on your property even if you have paid the contractor in full. The Attorney General suggests asking subcontractors and suppliers for lien waivers, which show they have been paid, and limiting progress payments to the value of work already finished. The page does not state notice deadlines. Source

This is general information, not legal advice. A topic we don't list means we couldn't confirm it on an official page, not that the protection doesn't exist.

Kentucky licensing and costs · All states

General information, not professional advice. Conditions, codes and prices vary. Turn off power, gas or water before any work, and hire a licensed professional when in doubt. Cost figures are our estimates, not quotes.